Please contact our customer service at customercare@pazzion.com for assistance with canceling or amending your orders. However, for sale items, we regret that changes or cancellations cannot be accommodated due to the high volume of orders during sale periods. Thank you for your understanding.

Please kindly check if the payment method is correct and if there is any authentication required. If above are checked and the transaction is still unsuccessful, kindly reach out to our customer service at customercare@pazzion.com and provide us the screenshot of the error you received.

You can shop using the following payment methods:

All major credit cards, including American Express, Mastercard, Visa and Union Pay.
Other payment methods, including ShopPay, Apple Pay, Paypal, Google Pay and Afterpay

Please ensure the information entered at checkout is accurate. If your order is still not accepted, it might be blocked by your bank. We recommend contacting your bank directly to resolve the issue. For further assistance, feel free to reach out to us at customercare@pazzion.com

We currently offer single shipment option worldwide. Orders are shipped from Singapore and processed Monday - Friday, excluding weekends and public holidays. For more details regarding shipping & delivery, please visit here.

Delivery lead time: 2 - 12 working days depending on location

We currently do not offer the option to select a specific delivery date or time. Orders will be processed and delivered according to our standard timelines.

If your order has not been dispatched, please email us at customercare@pazzion.com as soon as possible, and we will do our best to assist. Once your order has been shipped, we are unable to redirect it. If the address is incorrect, the package will be returned to us by the courier.

Duties & taxes are borne by customers. If your order is subject to any import taxes, the delivery company will contact you. Payment has to be made at your end for your package to be cleared from your local customs.

Duties & Taxes:
For orders shipped to the USA that exceed US$800, additional import duties will apply.

We hope you love everything from your Pazzion purchase, but if something isn’t quite right, return it within 30 days of receiving your order. Please ensure all returned item(s) are in its original, brand-new condition with tags, packaging and invoice intact. Item(s) that show signs of wear are not eligible for return or exchange. Online exchanges are subject to stock availability.

For more details, visit here or drop us an email at customercare@pazzion.com

We currently do not offer free returns and return shipping labels. All shipping and handling charges are to be borne by the customers. We recommend you to opt for a tracking shipping method, as we are not responsible for the loss of returned parcel.

It will take around 7 - 14 working days after your reaches us. Once we receive your return item(s), it will go through a quality check inspection to ensure items are in good condition and complies with our refund eligibility. The refund amount will be refunded back to your original mode of payment.

We provide repair services, but they are subject to accessories repair only. Please send your inquiry along with a photo of the items to customercare@pazzion.com before dispatching the item to us. Kindly note that you are responsible for delivering the item to the PAZZION warehouse in Singapore at your own expense.