FAQ


If you have an existing account on www.pazzion.com as of 20th Jan 2022, you will be automatically enrolled into the Loyalty Program with special bonus privileges. If you don't have an account, you can create one for free by clicking on Join Now, or visit any PAZZION stores and get our staff to assist you!



SLIVER: Your tier status will never expire.

GOLD: Your tier status will be downgraded to SLIVER tier if you do not hit the accumulated spend of US$150 over a 12-month period from the date you joined

PLATINUM: Your tier status will be downgraded to GOLD if you do not hit the accumulated spend of US$ 300 over a 12-month period from the date you joined


* Disclaimer: You have up to 30th April 2024 to accumulate your spending to maintain your current membership tier. (eg. If you register before 30th April 2023 you will have up to 30th April 2024 to accumulate the spend to maintain your membership. If you are registered after 30th April 2023, you will have 1 year to accumulate your spend to maintain your membership.) * Upgrading of members still applies during this period.


Of course! You can just register an account, and you'll be a part of our membership program.



Feel free to send us an email at customercare@pazzion.com for assistance.



Birthday promo codes will be sent to you via email within the first few days of your birthday month. Simply enter the promo code during checkout to enjoy the discount.



Your purchase records can be found under "Order History" after you click on "My Account" located at the top right hand corner.



Kindly drop us an email at customercare@pazzion.com and we will advice you accordingly.



You have to re-register an account for the respective country you wish to make a purchase at, using the same email address across.



The privileges will be reflected in your account within 24 hours.



Birthday Vouchers will be sent to you via email within the first few days of your birthday month




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