Returns Exchanges

RETURN & EXCHANGE

What are the requirements before I can make a return/exchange/refund request?

All returned item(s) must be in its original brand new condition and original packaging; with the original tags and invoice. Item(s) which exhibits worn signs is not eligible for exchange or return. We only allow a one-time exchange. PAZZION reserves all rights to inspect the condition of the item prior to any exchange or return. In any case of dispute, PAZZION’s decision shall be final.

You may drop us an email at customercare@pazzion.com or call us at +65 6742 1211 (Monday – Friday, 9am – 5pm) if you require further assistance pertaining to your case. We will be glad to assist you with it!

*Kindly note that online exchanges for size are subjected to stock availability. Online refunds will not be entitled for sale items.

	CHANGE SIZE	CHANGE STYLE	REFUNDS
REGULAR PRICED ITEMS	YES	YES	YES
ONLINE EXCLUSIVE ITEMS	YES	YES	YES
SALE ITEMS	YES	YES	NO
SHOE-CARE AND LIFESTYLE ITEMS	NA	NO	NO

What is the duration for me to make a valid return/exchange request for my online order?

All requests for online return and exchange must be made within 30 days from the received date.

Kindly drop us an email at customercare@pazzion.com or contact us at +65 6742 1211 (Monday – Friday, 9am – 5pm) for us to assist you further.

How do I make my online returns or exchanges?

Exchange/Return via Online Store at PAZZION.COM

Items purchased online can be returned to PAZZION warehouse in Singapore within 30 days from received date. Kindly contact us at customercare@pazzion.com for us to assist your case.

Our customer service officers will contact you within 1-2 business days upon receiving your email. They may request for further information and/or photographs to assess your return request. PLEASE DO NOT RETURN ANY ITEM(S) BEFORE RECEIVING A RETURN CONFIRMATION E-MAIL. Once we have received your item(s), we will do a final inspection to ensure that the return items are in its original or brand new condition before shipping the replacement item(s) to you. Please note that all exchanges will be subjected to stock availability.

For international exchanges and returns, all shipping and handling charges are to be borne by the customer. If the exchange item does not meet the minimum spending requirement for free delivery, the customer will be responsible for the shipping fees.

Are returns and exchanges allowed during sales promotional event?

During our sales event, please note the following temporary adjustments to our returns and exchanges policy:

Order Cancellations: Orders placed during sales events cannot be canceled once confirmed.

Exchanges: We are unable to process exchanges on items before they are shipped. If a different item or size is needed, we encourage you to place a new order with the correct item. Once your original item has arrived, you may initiate a return following our standard returns process.

How will I get my refund?

You'll get your refund for your online order in the original mode of payment. Kindly allow 7-14 working days for your refund to be reflected in your bank account.

What will happen if my order includes vouchers/discounts?

If a refund causes the order to fall below the minimum spend required for a voucher or discount, the full value of the voucher or discount will be deducted from the refund.